Política de frete

# Shipping Policy

**Last updated:** October 27, 2026

Mens Vitality is operated by **EXA DIGITAL LLC**.

## Countries we serve

We currently ship to:

- United States
- United Kingdom
- Australia
- Canada
- New Zealand

## Processing time

Orders are prepared for dispatch within 24 hours. Orders placed on weekends or public holidays may begin processing on the next business day.

## Delivery estimate

The estimated delivery time is **7-15 business days after dispatch**. This is an estimate and may be affected by customs processing, carrier delays, weather, public holidays, or an incorrect address.

## Shipping cost

Shipping is free for orders shipped to the countries listed above.

## Tracking

When tracking is available, we will send tracking information to the email address associated with the order. Tracking updates may take time to appear after the carrier receives the parcel.

## Duties and taxes

Import duties, customs charges, VAT, GST, sales taxes, brokerage fees, and other destination-country charges are the customer's responsibility unless the checkout explicitly states otherwise. Customs authorities may delay a parcel while collecting or reviewing these charges.

## Discreet packaging

Orders are shipped in discreet, unmarked packaging intended to avoid unnecessary attention. The carrier may still display the sender information required for delivery and customs purposes.

## Address changes and delivery problems

Contact **support@mensvitality.com** as soon as possible if you need to correct an address. We cannot guarantee that an address can be changed after dispatch. If a parcel is returned because of an incorrect or incomplete address, contact support for next steps; additional shipping costs may apply.

## Contact

Email: **support@mensvitality.com**  
Phone: **+1 505-532-4811**